Contact
Contact HydroChemix
Sales, technical, and shipping questions answered by named people within 24–48 hours.
Company
Shijiazhuang HydroChemix Trading Co., Ltd.
Registered office: 18F, Block C, Wanda Plaza, Qiaoxi District, Shijiazhuang, Hebei 050000, People’s Republic of China
Factory / production base: Industrial Park, Gongyi, Henan Province, China
Business license: registered with Shijiazhuang Administration for Market Regulation (license No. available on request)
General Manager: Helen Liang (named signatory for commercial communications)
Departments — Direct Email, No Ticketing
| Department | Named person | Response time | |
|---|---|---|---|
| Quotation, orders, contracts | sales@hydrochemix.com | Daniel Park, Head of International Sales | Within 24 hours |
| Technical — product selection, jar test, on-site testing | tech@hydrochemix.com | Dr. Wei Chen, MSc, Technical Director | Within 48 hours |
| Sample shipment, courier account | samples@hydrochemix.com | Sample desk | Within 24 hours |
| Contracts, payments, disputes, Incoterms | helen@hydrochemix.com | Helen Liang, General Manager | Within 48 hours |
| Privacy, data subject rights (GDPR / CCPA / PIPL) | privacy@hydrochemix.com | Helen Liang, General Manager & data controller representative | Within 30 days (statutory) |
| Legal, terms of service | legal@hydrochemix.com | Helen Liang, General Manager | Within 7 days |
Phone & Messaging
- Sales — Americas, EU, Middle East hours: Daniel Park, WhatsApp +1 415 944 8820
- Sales — APAC hours: Helen Liang, WhatsApp / WeChat +86 138 0385 9210
- Office landline: +86 311 8888 0210 (Mon–Fri 9:00–18:00 GMT+8)
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday: 9:00 AM – 12:00 PM (GMT+8)
Sunday: Closed
Public holidays in PRC: Closed
How to Get a Quotation Fast
To get a complete quotation in a single email reply, please include:
- Product name and grade (e.g., “PAC 28% min, drinking-water grade”)
- Quantity (MT per shipment / per month)
- Target application (drinking water, industrial wastewater, produced water, etc.)
- Water-quality parameters (TDS, pH, turbidity) if available
- Destination port and Incoterms preference (FOB / CIF / DAP)
- Packaging preference (25 kg bags, 500 kg / 1000 kg FIBC, liquid IBC)
- Required documentation (SDS, COA, ISO 9001, NSF/ANSI 60, HALAL, REACH, etc.)
If you are unsure which product fits your problem, email tech@hydrochemix.com with your influent analysis. Dr. Wei Chen will reply with a product shortlist and a free jar-test plan.
Last reviewed: 10 September 2026 — Helen Liang, General Manager.